Refund policy

Thank you for shopping at Capybara Socks. Customer satisfaction is very important to us, and we strive to ensure every order meets your expectations. Please read our Return & Refund Policy carefully before making a purchase.

1. Eligibility for Returns

We offer a 30-day return and refund policy for eligible items.

You may request a return or refund within 30 days of receiving your order if:

  • The item arrived damaged or defective
  • The wrong item was received
  • The item does not match the product description
  • You are unsatisfied with your purchase for reasonable causes

To be eligible for a return:

  • Items must be unused, unwashed, and in original condition
  • Items must include original packaging when possible
  • Proof of purchase or order confirmation is required

We reserve the right to refuse returns that do not meet these conditions.

2. Free Returns

Capybara Socks proudly offers free returns worldwide for eligible orders within the 30-day return period.

Customers will not be charged restocking fees for approved returns.

3. Non-Returnable Items

The following items may not be eligible for return:

  • Gift cards
  • Final sale or clearance items
  • Personalized or customized products
  • Products damaged through misuse, improper care, or normal wear and tear

4. Refund Process

Once your return request is approved and the returned item is received and inspected, we will notify you regarding the status of your refund.

Approved refunds will be processed to the original payment method within 5–10 business days depending on your payment provider or bank.

Shipping fees, taxes, or customs duties may be non-refundable where applicable.

5. Damaged or Incorrect Orders

If your order arrives damaged, defective, or incorrect, please contact us within 7 days of delivery with:

  • Your order number
  • Photos of the item and packaging
  • A brief description of the issue

We will work quickly to resolve the issue through a replacement, store credit, or refund where appropriate.

6. Cancellations

Orders may be canceled within 12 hours of purchase. Once an order has been processed or shipped, cancellation may no longer be possible.

7. Contact Us

For any questions regarding returns or refunds, please contact us:

Capybara Socks
Website: CapybaraSocks.shop
Email: support@capybarasocks.shop
Phone: +1 4032887970
Address: 4816 19 Ave NW, Calgary, AB T3B 0S7, Canada